Tecnoforme spa offer technical solutions for the problems posed by mechanical processing involving the removal of shavings, and conducted with or without lubricant-coolant.
Since specialized technical skills are required, every technical-commercial service is managed directly by our Sales Service, ensuring the satisfaction of every request.
Information area.General technical information on Internet or specific replies to questions over the telephone.
Sales area.Preliminary technical consulting by telephone or e-mail regarding the applications of our systems. Analysis of specific problems on the basis of documentation provided by the customer or following our technical site visit. Proposed technical and commercial solutions to the problem posed.
Training area.Training courses to learn correct operation of systems, conducted at our site or the customer's site.
After-sales area.Technical consulting for the correct use of our systems. Description and supply of spare parts for all our products. Telephone or e-mail assistance for the solution of functional problems. Technical assistance at the customer's site for the solution of any type of problem regarding the use of our systems. Stock of standard spare parts ready for dispatch and rapid delivery for special parts. Stock of filter cartridges and fabrics ready for consignment. Rapid and careful repair and servicing of our systems at our site.
When communicating any requests for assistance it is important to communicate the serial number and design of our system - this data can be found on the registration plate on the system, or in the EC Manual of Use and Maintenance.